Your privacy is important to Blue Wren House – Camden Women’s Shelter Inc. (BWHCWS). We are committed to protecting your privacy and using any personal information responsibly and in accordance with Australian Privacy Principles and the Privacy Act 1988(Cth).

This Privacy Policy sets out why and how we collect personal information (Information) and the ways in which we use that Information as well as what you can do if you have any questions, concerns or complaints.


Who we are

Our website address is:

What personal data we collect and why we collect it

The Information that we collect may include personal information that you provide to us. This may include name, address, contact number and email address when you make a purchase, donation, and we add you to our subscriber database which holds records for individuals, communication preferences and information about how you may have interacted with BWHCWS. In most cases we will ask you for this information directly either through the website, eCommerce check out system, email, via phone or in person.

It is your choice how much information you provide to us but we may not be able fulfill a request if you do not provide the Information.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you submit a contact form through this website, the information you submit will be sent through and used for the purpose of assisting you with your enquiry or feedback.


When you access our website or connect with us through social media, we or our third-party service providers, may use “Cookies” (small data files placed on your device that do not identify individuals personally but do identify devices). We may also use software such as Java script, or similar technology. 

This allows us to: 

  • Remember your details and preferences when you return
  • Maintain the continuity of your browsing session
  • Use analytics to collect information such as demographics and interests, visits to our websites, length of visit and pages viewed and
  • Tailor our advertising through advertising networks on other websites.

You can set your browser to notify you when you receive a Cookie and this will provide you with an opportunity to either accept or reject it in each instance. Please note that if you do this, it may affect some of the functions and features displayed on our website. 

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


We may use third-party analytics tools to:

  • analyse usage trends on our website, including the tracking and reporting of site traffic, ad conversion tracking, traffic analysis, and marketing optimisation; and

  • collect this data in aggregate form so that it cannot identify any individual.

Third-party analytics tools collect non-personal information such as the web pages you visit, add-ons, and other analytics data that assists us in improving our products and services. These tools might include, but are not limited to, Google Analytics, Google AdWords conversion tracking, Google Tag Manager, or Facebook Ads conversion tracking. Third-party cookies may be placed on your device by our service providers, for example, to help us understand how our products or services are being used.

We reserve our rights to modify, add or remove any third-party analytics tools. By using our website, you consent to the processing of any non-personal data these tools will collect in the way and for the purposes described above.


Why We Collect Information

We collect the Information for the purposes of our core work – including growing our subscriber base, and engaging with the public, in particular raising awareness of domestic violence issues and fundraising. 

We may ask for information to help us engage with you such as a subscription to our email newsletter and electronic mailouts and marketing, processing donations, issuing receipts, managing purchase and delivery process through our online store. For example, we will use the Information to keep you updated on events and opportunities to support BWHCWS or to notify you of volunteering opportunities if you have nominated yourself as willing to be a volunteer. 

We occasionally require external suppliers to assist us in our activities and may provide the Information to them in order to achieve these for example delivering any products or services that you purchase from our online store. 

When we need to send any of the Information to a third party we’ll ensure this is done securely and only for the purposes outlined above.


Who we share your data with

We may share your Personal with third parties in the ways that are described in the table below. We consider this information to be a vital part of our relationship with you.


Why we share it

Our Affiliates Our affiliates may access your Personal Data to help us develop, maintain and provide our Services and help manage our customer relationships (including providing customer support, customer liaison etc).
Service Providers Our service providers provide us support for our Services, including, for example, website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis, banking services, and other services for us, which may require them to access or use Personal Data about you.
Professional Advisers Our lawyers, accountants, bankers, auditors and insurers may need to review your personal data to provide consultancy, compliance, banking, legal, insurance, accounting and similar services.
Legal and Taxing Authorities, Regulators and Participants in Judicial Proceedings We may disclose your Personal Data if we believe it is reasonably necessary to comply with a law, regulation, order, subpoena, rule of a self-regulatory organisation or audit or to protect the safety of any person, to address fraud, security or technical issues, or to protect our legal rights, interests and the interests of others (e.g. due diligence).


How long we retain your data

We will only retain your Personal Data for so long as we reasonably need to use it for official purposes, except where a longer retention period is required by law (for example for payments and receipting purposes). This may include keeping your Personal Data after you have deactivated your account for the period of time needed for us to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes and enforce our agreements.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.


How we secure and store your Information

We take great care to protect your personal information on our website and whenever you communicate with us. Once we receive your personal information, we take reasonable steps to protect its security, in accordance with this Policy and applicable Privacy Laws. 

We keep the Information secure in our database and we protect your Information from unauthorised access or use by: 

  • securing all Information
  • limiting access to those people in BWHCWS and board members who need access
  • using firewalls and other internet security measures (such as identification codes and passwords to control access to our computer systems

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to any of our websites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. When possible, encryption is used, both in transit and storage.

Any physical copies of your Information are kept securely and destroyed if not needed. 

If you believe that the Information we hold about you is inaccurate or out of date please let us know so that we can promptly correct it. You can email us at should you records need amendments.


What data breach procedures we have in place

If you reside in Australia, in the event that there is a data breach and we are required to comply with the notification of eligible data breaches provisions in Part IIIC of the Privacy Act or any other subsequent sections or legislation which supersede this Part IIIC, we will take all reasonable steps to contain the suspected or known breach where possible and follow the following process set out in this clause.

We will take immediate steps to limit any further access or distribution where possible. If we have reasonable grounds to suspect that the data breach is likely to result in serious harm to any individuals involved, then we will take all reasonable steps to ensure an assessment is completed within 30 days of the breach or sooner if possible. We will follow the guide published by the Office of the Australian Information Commissioner (if any) in making this assessment.

If we reasonably determine that the data breach is not likely to result in serious harm to any individuals involved or any remedial action we take is successful in making serious harm no longer likely, then no notification or statement will be made.

Where, following an assessment and undertaking remedial action (if any), we still have reasonable grounds to believe serious harm is likely, as soon as practicable, we will provide a statement to each of the individuals whose data was breached or who are at risk. The statement will contain details of the breach and recommendations of the steps each individual should take. We will also provide a copy of the statement to the Office of the Australian Information Commissioner.


Children’s Privacy Policy

Protecting the privacy of young children is especially important. The Services are not intended for persons under 18 years of age. We do not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register an account with this website. If you are under the age of 18, please do not submit any personal information through the Site. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce and instruct their children never to provide personal information on this Site. If we become aware that we have collected personal information from a child under age 18, we will take steps to remove that information.


Online activity and social media

Our website may contain links to websites of third parties. We provide these links for convenience and assistance and you should be aware that the privacy policies and information practices of these may differ from ours and you should refer to privacy policies of those websites to see how they handle your information. 

You can also engage with BWHCWS through social media, like Facebook, Twitter, Instagram, etc. You can always control how you receive content through each website’s settings. Occasionally, we may get in touch with you via social media if you aren’t a follower by using the details on your record, such as email address. If you prefer we don’t do this, please send us an email.


What third parties we receive data from

We may receive data from third parties such as analytics providers such as Google, advertising networks such as Facebook and other social media platforms, such as search information providers such as Google, providers of technical, payment and delivery services, such as Stripe and Paypal.

We may also receive data from your organisation if you have registered to donate or attend an event with us.


Resolving Your Concerns

If you believe that your Privacy has been compromised or you have a privacy complaint by email us at We will then acknowledge receipt of your complaint and when you can expect a response from us. 

If the complaint remains unresolved you may refer the matter to the Office of the Australian Information Commissioner (OAIC). The contact details for OAIC are: 

The Office of the Australian Information Commissioner 

GPO Box 2999
Canberra ACT 2601

Phone: 1300 363 992


BWHCWS may update this policy from time to time and the date of the most recent update is set out on the first page of this policy


Contact Blue Wren House – Camden Women’s Shelter Inc.

If you have any questions about this privacy policy or BWHCWS’s treatment of your personal information, please write by: